Refund policy

Any Aceology item can be refunded if it is returned within 30 days of purchase, unopened, unused and in the original packaging. We do not offer refunds or exchanges on opened or used products, unless the item is deemed faulty.

In the event of a skin reaction, please provide details including photos of the reaction to be eligible for a refund or replacement. 

Refunds will be processed in the same form that you originally paid for your order upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

We are unable to accept returns or exchanges of product unless it was purchased through www.aceology.com. For purchases made other than via www.aceology.com please consult with the Brand Partner where you purchased the product for their return and exchange policy.

If the products you wish to return were purchased at a promotional or special offer price, the credit refund will be no more than the price paid for the products at the time of purchase.

In the case of gift packs or product kits, the entire pack must be returned intact. Individual products will not be refunded.